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IT Support
Support that
actually shows up
when you need it
Ongoing care for your website and the tools connected to it — so it keeps working, keeps growing, and you're never left guessing who to call.
What we cover
Our services
Support that grows with your site — not a one-time handoff, and not a black box either.
Support &
Project Growth
Ongoing updates, fixes and new features as your business grows — not a one-time handoff, a long-term partner.
Form & Booking
Automation
Contact forms, booking systems and internal workflows connected and configured to actually save you time — Altegio, form-to-email, form-to-CRM and similar.
Hosting &
Security
Hosting setup, monitoring and security checks — so downtime and vulnerabilities get caught before they become a problem.
Website Updates
& Fixes
Content changes, new pages, small design tweaks and bug fixes — handled quickly, without a formal new-project process every time.
Third-Party
Integrations
Payment gateways, analytics, CRMs and other tools connected properly into your site — not bolted on.
Email &
Domain Management
Business email setup, domain renewals and DNS — the unglamorous admin that breaks everything if nobody's watching it.
How support works
The process
Not a one-time project — an ongoing loop that keeps your site running and moving forward.
Onboarding
& Audit
We look at what's already running — hosting, integrations, past issues — so nothing is a surprise later.
Ongoing
Monitoring
Uptime, security and performance checked regularly, not just when something breaks.
Requests
& Fixes
You send a request — a fix, an update, a new automation. We reply within 24 hours and resolve most issues within 48–72 hours, unless it's something more complex.
Monthly
Check-in
A short update on what changed, what's running smoothly, and what might need attention soon.
Ongoing clients
Who we support
Businesses we work with on a continuing basis — not one-off projects.
Questions
FAQ
The things clients usually ask before we start.
What's included in ongoing support?
Every project is different, so on our first call we figure out the support package that actually fits your needs — not a fixed bundle.
How is IT Support priced — one-time or monthly?
Depends on what you need — a one-time fix is billed per request, ongoing needs usually work better as a monthly subscription. We'll figure out which fits on the first call.
How fast do you respond to a request?
We reply within 24 hours. Most issues are resolved within 48–72 hours, unless it's something more complex.
Do you support sites you didn't build yourself?
We can — though we'll usually start with a short audit to understand what's already there before taking on ongoing support.
What if I only need a one-time fix, not ongoing support?
That's fine — one-off updates and fixes don't require a support plan, just reach out with what you need.
Need a hand with your site?
Let's keep it running
Tell us a bit about what you need — we'll write back within 24 hours.
Start a project